Privacy Policy

Your privacy is important to Optimo.AI. This privacy policy describes how we collect, use, and protect your personal information when you use our website and services. By using Optimo.AI, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information: This includes your name, email address, phone number, and any other information you provide when you register for an account, subscribe to our newsletter, or contact us.
Usage Data: We collect information about how you use our website and services, such as the pages you visit, the features you use, and the time and date of your visits.
Log Data: Our servers automatically record information created by your use of our services, including your IP address, browser type, operating system, and referring website.
Cookies: We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Services: To deliver the services you request, personalize your experience, and improve the functionality and performance of our platform.
Communication: To communicate with you about updates, promotions, and other relevant information. We may also use your information to respond to your inquiries and provide customer support.
Analytics: To analyze usage patterns and trends, helping us understand how users interact with our platform and identify areas for improvement.
Marketing: To send you marketing communications about our products and services, as well as those of our partners. You can opt-out of receiving these communications at any time.
Legal Compliance: To comply with legal obligations and protect our rights and interests.

3. How We Share Your Information

We may share your information with:

Service Providers: We share information with third-party service providers who assist us in providing and improving our services, such as hosting providers, analytics providers, and marketing agencies.
Business Partners: We may share information with our business partners to offer you products or services that may be of interest to you.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Affiliates: We may share information with our affiliates for business purposes.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Encryption: We use encryption to protect sensitive information transmitted online.
Access Controls: We restrict access to personal information to authorized personnel only.
Security Audits: We regularly conduct security audits to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to access the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at support@optimo.com.my. We may require you to verify your identity before processing your request.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. Cookies are small text files that are stored on your device when you visit a website.

We use cookies for various purposes, including:

Essential Cookies: These cookies are necessary for the operation of our website and services.
Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and how long you spend on each page.
Functionality Cookies: These cookies allow us to remember your preferences and provide enhanced features.
Advertising Cookies: These cookies are used to deliver targeted advertisements based on your interests.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect the functionality of our website and services.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [Your Email Address]. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website and services after the effective date constitutes your acceptance of the revised privacy policy.

11. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at:

Optimo.AI

support@optimo.com.my

Effective Date: 30 October 2025